FAQs
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Catalog & My Account1. How do I find my PIN?2. How do I limit my search results? 3. How do I log in for the first time? 4. How do I place a hold? 5. How do I renew materials? 6. How do I search the catalog? 7. How do I view a previous screen? 8. How do I view my account? 9. How do I view my search results? 10. How many times can I renew an item? 11. What can I do if an item is not in the GCLS collection? 12. What if I still have further questions? 13. What information can I find about my account? 14. What information can I find on an item? 15. Where would I get a "How-to" brochure? 16. Why does the catalog have a different look? 1. How do I find my PIN? Your PIN is typically the last four digits of your phone number. If your PIN does not work, contact your local library. 2. How do I limit my search results? From the Encore Search box, use the Advanced Search Options to limit the search by more criteria or combinations of criteria.
3. How do I sign in for the first time? Sign in using the fields in the upper right hand portion of the screen. 4. How do I place a hold? Locate the item you want by searching the catalog. Place a hold by clicking "Request It."
5. How do I renew materials? From your online account (See "How do I view My Account):
6. How do I search the catalog? Type in a topic, title, author or phrase in the Search box and click the arrow icon. 7. How do I view a previous screen? To navigate search results, use the "Next" or "Previous" links at the top of the page. 8. How do I view my account?
9. How do I view my search results? Your search results will appear in an overview list. Click on the item title for more information on each individual item. 10. How many times can I renew an item? Most items may be renewed twice unless there are outstanding requests for them. 11. What can I do if an item is not in the GCLS collection? If your search was unsuccessful, click on "Can't Find It" link under the Library System logo for these additional resources:
12. What if I still have further questions? For further questions, please contact the Reference Desk via phone, live chat or email. The Reference Desk phone number is 864-527-9258. 13. What information can I find about my account? In My Account, you have the ability to:
14. What information can I find on an item? After selecting "Details," you can:
15. Where would I get a "How-to" brochure? Visit any library location or click here for "How-to" brochure (in PDF format). 16. Why does the catalog have a different look? The new library catalog is available to improve search function and speed, and offers a wide range of new and exciting features such as an improved personal account offering the options for text messaging and the ability to establish your own personal Alternate ID. EmploymentClick here for a complete list of available job openings The Greenville County Library System requires that all applicants complete an application for employment. Applications can be submitted through the S.C. Employment Security Commission/Job Service706 Pendleton Street Greenville SC 29601 (864) 242-3531 or through Administration at the Hughes Main Library in downtown Greenville Administration at the Hughes Main Library is the only library location that accepts applications. The application can be printed by clicking on the link below and mailed to: Greenville County Library SystemAttn: Human Resources 25 Heritage Green Place Greenville SC 29601. Greenville County Library System Application for Employment. It is important that you know:
Thank you for your interest in employment with our Library System. The Greenville County Library System is an Equal Opportunity Employer. Friends of the LibraryFriends of the Library FAQs - pdfHeritage Green Parking1. Can I pay with a credit card?2. Do people with handicapped tags have to pay the parking fee? 3. How many handicapped parking spaces are available? 4. How many parking spaces are there on the parking deck? 5. How much is charged for parking? 6. How to return materials? 7. What happens if I realize I don't have any money with me when I arrive at the gate house? 8. When is a fee charged for parking? 9. Who do I contact to answer additional questions about parking issues on Heritage Green? 10. Who manages/operates the Heritage Green parking deck? 11. Who owns the Heritage Green parking deck? 12. Why can't I exit onto Academy Street? 13. Why can't I park in front of the Library if I only want to come in for a short time? 14. Why can't I park on the lower parking deck? 15. Why do I have to pay to park? 1. Can I pay with a credit card? No, only cash is accepted. 2. Do people with handicapped tags have to pay the parking fee? No. 3. How many handicapped parking spaces are available? There are 6 handicapped parking spaces on the upper deck (3 of which are handicapped van accessible) for public parking, with an additional four handicapped parking spaces behind the Art Museum and three behind the old library. There are 4 handicapped spaces on the lower deck for staff parking. The number of handicapped parking spaces exceeds both the Americans with Disability Act (ADA) and City Building Code requirements and the proximity of the spaces to building entrances are well within these guidelines. 4. How many parking spaces are there on the parking deck? There are 138 parking spaces on the upper deck for public parking and 139 spaces on the lower deck for staff parking. There are an additional 70 parking spaces on Heritage Green located behind the buildings. 5. How much is charged for parking? Parking rates are 50 cents per half hour up to a maximum of $4 per day. 6. How to return materials? Do I have to pay a parking fee if I just want to place a library book or video in the return box or if I drop off a passenger at the entrance?
7. What happens if I realize I don't have any money with me when I arrive at the gate house? You will have to work with the Central Parking System gate person to resolve the issue. 8. When is a fee charged for parking? Parking fees are charged from 8AM until 5 PM Monday through Friday. Parking is free after 5pm and on the weekends. 9. Who do I contact to answer additional questions about parking issues on Heritage Green? Contact Central Parking System at 864-250-0082. 10. Who manages/operates the Heritage Green parking deck? Central Parking System manages all Heritage Green parking through a contract with the County of Greenville. 11. Who owns the Heritage Green parking deck? The County of Greenville. 12. Why can't I exit onto Academy Street? The exit onto Academy Street is only for Heritage Green staff. There is no parking attendant to collect parking fees at that exit. 13. Why can't I park in front of the Library if I only want to come in for a short time? The circular drive in front of the library must remain clear for fire trucks and other emergency vehicles. This is required by Greenville City code. 14. Why can't I park on the lower parking deck? The lower parking deck is reserved for Heritage Green staff parking. All institutions pay a monthly fee for their staff to park on the lower deck. 15. Why do I have to pay to park? Money generated through the parking fees pays for the upkeep and maintenance of the parking deck and to pay Central Parking System to manage the parking on Heritage Green. Interlibrary Loan1. Copyright Restrictions2. How many requests can I make? 3. How much will it cost? 4. Interlibrary Loan borrower's responsibilities 5. Notification when materials arrive 6. Photocopies obtained through Interlibrary Loan 7. Pickup location 8. Placing a request 9. Renewal requests 10. To speak with staff concerning requests 11. What can be requested? 1. Copyright Restrictions The copyright law of the United States (Title 17, United States Code) governs
the making of photocopies or other reproductions of copyrighted material.
2. How many requests can I make? You may make 10 requests at a time. 3. How much will it cost? The Greenville County Library System charges $1.00 postage for each item obtained
from another library. This charge is added to your borrowing record when the
item is received from the lending library. Postage and lending fees must be
paid before any Interlibrary Loan materials can be checked out of the library.
There is no charge if we are unable to obtain your request through Interlibrary
Loan. 4. Interlibrary Loan borrower's responsibilities You are responsible for
Fines for overdue Interlibrary Loan materials are $1.00 per day, up to a maximum cost of $10.00 per item. There is no "grace period" for overdue Interlibrary Loan materials. 5. Notification when materials arrive Patrons are notified by telephone or e-mail when the requested materials have arrived at the Greenville County Library. 6. Photocopies obtained through Interlibrary Loan Photocopied materials are mailed to the patron's address. If there is a photocopy fee, it is added your record when the item is mailed. 7. Pickup location Within your Personal Interlibrary Loan Account, indicate the library branch where you wish to pick up your materials. Interlibrary loan materials may be returned to the Circulation Desk at any branch location. 8. Placing a request Check our Online Catalog to make sure we do not already own a copy of the material that you want. If you already have an Interlibrary Loan account, logon to request materials. If you do not have an Interlibrary Loan account, create your account. 9. Renewal requests Renewals of Interlibrary Loan items cannot be guaranteed. Interlibrary Loan materialscan be renewed from within your Personal Interlibrary Loan Account or by phone. Overdue Interlibrary Loan materials are NOT renewable. 10. To speak with staff concerning requests Call the Reference Department (864)242-5000 x2258. 11. What can be requested?
Items published within the past year cannot be borrowed from another library. Library Cards/Materials1. Can I lose my borrowing privileges?2. Does my Library card expire? 3. How can I get a Library Card? 4. How can I renew materials? 5. How do I know when an item I've requested is available? 6. How long may I keep materials? 7. What are the fines for overdue materials? 8. What can I do with my Library Card? 9. What should I do if I lose my card? 10. Where can I return materials? 11. Who can have a Library Card? 12. Who can make an interlibrary loan request? 1. Can I lose my borrowing privileges? Borrowing privileges are suspended if fines and fees exceed $10.00 or if the number of overdue items exceeds limits. 2. Does my Library card expire? Library cards do not expire, but verification of registration information, i.e. proof of identification and current address, is required every two years. To update your account, you must present your card and pay any outstanding fines and fees. If you do not meet the eligibility requirements for a free card, a new annual fee must be paid. 3. How can I get a Library Card? Youth 5-17 must have their library card application signed by a parent or guardian. Provide proof of identification and address at any Greenville County Library System location. Acceptable forms of identification (Photo & Name):
Acceptable proofs of residence:
If you have a post office box, you must also show a street address. 4. How can I renew materials?
Unless items have an outstanding request, most may be renewed twice. 5. How do I know when an item I've requested is available? When material is available for pick-up, you will receive notification by mail or through your personal email account. 6. How long may I keep materials? Loan periods vary according to the type of material borrowed. The receipt that you receive at "check out" will list all the items loaned to you and the dates the items are due. 7. What are the fines for overdue materials?
Materials overdue 30 days or longer create fines equal to the full replacement cost of the items.
8. What can I do with my Library Card?
9. What should I do if I lose my card? Report a lost or stolen card to any library branch immediately so an unauthorized user cannot borrow materials on your card. You are responsible for any materials checked out on your card. Avoid unwanted fines and fees by protecting its use. 10. Where can I return materials? Materials may be returned to any Greenville County Library System location, not just to the branch where you borrowed them. 11. Who can have a Library Card? Available at no charge to:
All others may obtain a card for $30.00 per year. 12. Who can make an interlibrary loan request? Any person with a current Greenville County Library Card and PIN is eligible to borrow materials. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.How many requests can I make? You may make 10 requests at a time. Meeting Room1. Denial of Meeting Room Reservation Request Violation of the Meeting Room Policy may result in the denial of a meeting room reservation request. An individual, group, or organization may appeal the denial of a meeting room reservation request through the following process:
All meeting room reservations approved prior to the date of any revisions to this Policy may continue to be held as scheduled. Volunteers1. Application Process2. Can I volunteer at my local branch? 3. I work full-time. Can I volunteer after work or on the weekends? 4. What sort of time commitment is involved? 5. Do you accept court-ordered volunteers? 6. How do I apply to be a volunteer? 7. What volunteer jobs exist at the library? 1. Application Process
2. Can I volunteer at my local branch? Yes, we routinely have needs for volunteers at the local branches. 3. I work full-time. Can I volunteer after work or on the weekends? Yes, many of our volunteer jobs can be done during those hours. 4. What sort of time commitment is involved? It's flexible. Most volunteers work a regular schedule of one to five hours weekly depending on their assignment, but that's not required. We can usually work out a volunteer schedule that meets both your needs and ours. 5. Do you accept court-ordered volunteers? Under some circumstances. Call the Volunteer Coordinator to discuss your needs and availability. 6. How do I apply to be a volunteer? The first step is to complete a volunteer application and return it to your library branch or directly to our Volunteer Coordinator, who will then call you to schedule an interview at your convenience. You will need to provide personal and/or employment references. Depending on the job you will be doing, you may need to pass a standard assessment test. We will provide on-the-job training after you are placed. 7. What volunteer jobs exist at the library? Most of our volunteer jobs involve helping us process books and other library materials and get them back out on the shelves where patrons can access them. For those that can volunteer at the Hughes Main Library, there are also opportunities helping with children's programs, assisting patrons in our computer lab area, researching records in our South Carolina room and staffing our Friend's gift shop. We also have special events for which we need groups of volunteers. Research1. How does copyright work?2. What is the Dewey Decimal System? 3. How are books organized in the library? 4. How do I evaluate a website as an information source? 5. How Do I Gain Access to Blocked Websites? 6. What is the difference between a library database and a website? 7. What are library databases? 1. How does copyright work? How do I copyright something I wrote, composed, recorded, etc.?
2. What is the Dewey Decimal System? The Greenville County Library System classifies, organizes, and arranges its materials according to the Dewey Decimal Classification system. The Dewey Decimal Classification (DDC) system, which was originally developed by library innovator Melvil Dewey in the 1870s, is the world's most widely used library classification system. It uses decimal notation to divide recorded knowledge into 10 main classes, 100 divisions and 1,000 sections. Find out more information about the Dewey Decimal Classification system:
3. How are books organized in the library? The Greenville County Library System classifies, organizes, and arranges its materials according to the Dewey Decimal Classification system. The Dewey Decimal Classification (DDC) system, which was originally developed by library innovator Melvil Dewey in the 1870s, is the world's most widely used library classification system. It uses decimal notation to divide recorded knowledge into 10 main classes, 100 divisions and 1,000 sections. Find out more information about the Dewey Decimal Classification system:
4. How do I evaluate a website as an information source? Using a website as an information source for your research is far different from using print materials such as a published book, newspaper or magazine article. Why? Published books and articles generally undergo a formal editorial process to ensure accuracy, clarity, and currency of information. In contrast, the quality of information you get from a website varies widely, depending on its source. Literally anyone with a computer, internet access, and a little knowledge (and a little knowledge, as everyone knows, can be a dangerous thing) can put up a website. For example, the information you get from, say, the Smithsonian Institution, the U. S. Bureau of Labor Statistics, or Reuters websites will usually be more reliable than Uncle Bill's personal website detailing his twenty-five-year-old memories of his two-week vacation in France, or tabloid journalism from the Weekly World News, or even than an anonymous, collaborative, community-driven information source such as Wikipedia. The basic criteria you should use to determine the research value of websites are:
Accuracy
Objectivity
Currency
Coverage
5. How Do I Gain Access to Blocked Websites? In cases where a patron wishes to gain access to a blocked website, the following remedies may be employed:
6. What is the difference between a library database and a website? Library Databases
the field. Library databases contain published works which have been evaluated for quality and checked for accuracy Library databases are easy to cite and come from sources recognized by teachers as authoritative. Library databases are updated regularly and include the date of publication. Websites
last updated. 7. What are library databases? Library databases are paid for by taxpayer dollars.
Library databases provide information from published works.
There are different kinds of library databases.
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